Remote Work Experiences of Millennial-Aged People of Color in Academic Advisor Roles in Wisconsin during the COVID-19 Pandemic

Abstract

The purpose of this study was to investigate the remote work experiences of Millennial-Aged People of Color (MAPOC) in academic advisor roles in Wisconsin during the COVID-19 pandemic, what influenced their experiences, and how they view the sustainability of remote work. Using two semi-structured interview protocols with seven participants and a social constructivist lens, this phenomenological study discovered several ideas. Through the thematic code reduction process the interview data revealed the challenges of remote work during COVID-19 but also a positivity towards remote academic advising. Across 45 emergent concepts that became five declared themes, the academic advisors interviewed during this study felt more comfortable working remotely in this role, but since they so strongly desired connection with students, peers, and their respective campuses, there was a strong desire for hybrid models as opposed to working fully remote. Because MAPOC grew up using technology and had faced many challenges during their adulthood they were well positioned to navigate the mass adoption of remote work. Furthermore, MAPOC are more closely connected to their communities compared to other demographics, further emphasizing the importance of connection. Therefore, this study found that MAPOC academic advisors in Wisconsin recognize the importance of maintaining traditional workspaces while also acknowledging the benefits of remote flexibility.