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When the going gets tough, resilient employees keep going! : emotional labor and occupational commitment in a property and casualty insurance claims team
(University of Wisconsin - Whitewater, 2021-12)
As the saying popularized by American football coach Knute Rockne goes, “When the going gets tough, the tough get going.” The real question becomes what is the force that keeps the tough going while others quit? To answer ...
Emotional intelligence as an antecedent to innovation championing behavior and the moderating effects of cultural tightness--looseness
(University of Wisconsin - Whitewater, 2021-08)
Champions make critical contributions to innovation by neutralizing resistance and orchestrating the effort and resources necessary to advance promising concepts to fully realized products (Howell & Higgins, 1990a). Research ...