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WI21-01: Using Online SSDI Conversations to Improve Communication and Outreach
(Center for Financial Security, 2021)
Text analysis of data collected from online forum conversations, a form of user-generated content (UGC), reveals that Social Security Disability Insurance (SSDI) applicants and recipients, the “customers,” share concerns ...
WI20-06: Trends in Conversations about SSDI in Online Forums
(Center for Financial Security, 2020)
Applications to DI have declined in recent years but extant research shed little light on what has been driving these trends. Research surveys and interviews based on self-report data may not reveal more personal situations ...
WI21-01: Using SSDI Conversations in Online Forums to Improve Communication and Outreach
(Center for Financial Security, 2021)
Text analysis of data collected from online forum conversations, a form of user-generated content (UGC), reveals that Social Security Disability Insurance (SSDI) applicants and recipients, the “customers,” share concerns ...



