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License to ILL: Do Patrons Rely on Interlibrary Loan Too Much?
(Wisconsin Association of Academic Librarians, 2019-04-18)
University of Wisconsin-Stevens Point Library fills nearly half of its interlibrary-loan article requests internally. The library owns the article, but the patron can’t — or won’t — find it. Is this problematic or positive? ...
Missing Link: Optimizing Access to Reduce Unnecessary ILL Requests
(International Group of Ex Libris Users 2020 Digital Conference, 2020-09-17)
Patrons were submitting an unsettling number of interlibrary-library loan requests for articles the University of Wisconsin-Stevens Point already owned electronically. Patrons could have accessed the full-text themselves ...