How to make a small company's services successful
University of Wisconsin--Stout
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Stone Machinery is a small business company in sense of business scale and human power. Yet it needs to provide satisfactory after-sales services to its customers who are scattered in a large area. The service personnel have had to undertake the overwhelming workload. The customers have had complaints about the services. This project was to identify the problem existing in the current service operations and submit a proposal to improve the service operations. A thorough investigation was conducted after a literature research for determination of targets, goals, and methods. A comprehensive working plan was proposed with all service personnel’s participation following the investigation.