Measuring Success in Mediation
The present paper critiques the tendency to rely on settlement rate as the prevailing criterion measure for evaluating mediation. Instead, a multi-dimensional framework is offered, utilizing a decision tree approach. If a dispute is settled, then one set of criteria become particularly relevant. If a dispute is not settled, then a different set of criteria become relevant. Further, the evaluator must determine whether the mediator emphasized issue settlement or relationship improvement when evaluating mediation efforts that did not result in agreement.
Mediation Journal, vol. 1, no.1, pp. 1-16