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Adapting a Quality Function Deployment Model to Optimize Professional Education in Human Resourcess/Industrial Relations Programs

True, Dianne; Murphy, Michelle; Mehlek, Nicole; Hansen, W. Lee (1999-07)

Retargeting Higher Education Access and Persistence Efforts: Illustrating a 'System' Focused Process for Improving Public Policy

Hansen, W. Lee; Stampen, Jacob (1999-07)

This paper illustrates a "systems" approach, based on the quality function deployment model, to examine both the direct and interaction effects of multiple solutions aimed at improving access and persistence.